Shipping Policy

HOW MUCH TIME DOES IT TAKES FOR THE ORDER TO DELIVER?

  • The orders you place will be delivered to you within 3-5 working days.

 

UPDATES ON THE ORDER CONFIRMATION & TRACKING INFORMATION.

  • Once you place the order you will receive an order confirmation email detailing the products you purchased.
  • A second email will be sent once your order is dispatched along with your tracking number.
  • Your order will be delivered within 72 hours of receiving the despatch email.

 

HOW DO WE DELIVER WHAT WE CLAIM?

  • We useadvanced order/inventory management systems and work with some of the most efficient and trusted couriers such as DHL, FedEx, and UPS.

 

WHAT YOU NEED TO KNOW?

  • To make timely delivery, we heavily rely on you to provide correct shipping address along with the contact number and other essential contact details.

 

  • We do not ship to PO Boxes/ APO / FPO addresses, so it is essential that you provide us with your complete shipping address.

 

  • In order to protect both parties we recommend you to refuse any delivery that may be damaged or tampered in any way. Once you have refused the delivery please contact us immediately and we would arrange for a replacement product.

Please note that we would not be responsible for any damaged package accepted by you at the time of the delivery.

 

WHY YOU MAY EXPECT SHIPMENT FROM DIFFERENT LOCATIONS?

  • As we have an international presence with warehouses in different parts of the world, we sometimes deliver your order from overseas warehouses in order to ensure you receive your order as efficiently as possible. Please understand that no matter where your product is shipped from, it has gone through our thorough quality control process and we stand behind our product completely. If for any reason you are unsatisfied with our products simply email us at info@so-shway.com and we will promptly deal with your concern (for more information on return and exchanges please see our return and exchange policy).
  • If you like any further information about our shipping policies and procedures, feel free to contact us at info@so-shway.com.